Privacy Policy

This Privacy Policy describes how MitraPlex (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mitraplex.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other data related to your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services (e.g., Shopify).
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
• Partners that provide analytics, advertising, or marketing support.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: To process payments, fulfill orders, manage your account, arrange for shipping, handle returns/exchanges, and communicate regarding your transactions.
• Marketing and Advertising: To send promotional messages and tailor advertisements for products or services.
• Security and Fraud Prevention: To detect, investigate, or act regarding possible fraudulent or illegal activity.
• Customer Support and Service Improvement: To provide assistance and improve our Services.

Cookies

We use Cookies to power and improve our Site and Services (e.g., remembering preferences, running analytics). You can set your browser to remove or reject Cookies, but this may impact functionality.
We recognize Global Privacy Control (GPC) signals that enable you to opt out of certain uses of your information.

How We Disclose Personal Information

We may disclose personal information to:

• Vendors and third parties performing services on our behalf (e.g., IT, payment processing, fulfillment, analytics).
• Business and marketing partners.
• Affiliates and service providers within our corporate group.
• Legal authorities or as required by law.
• In connection with a business transaction such as a merger or sale.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may include links to third-party sites. We are not responsible for the privacy or security of those sites. Please review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, please contact us for deletion.

Security and Retention of Your Information

We use commercially reasonable safeguards to protect your information, but no system is completely secure.
We retain your data as long as necessary to provide the Services, comply with legal obligations, or enforce agreements.

Your Rights

Depending on your jurisdiction, you may have rights such as:

• Access, correction, or deletion of your personal information.
• Data portability and restriction of processing.
• Withdrawal of consent where applicable.
• Opt-out from promotional communications.

You may exercise these rights by contacting us using the details below. We will verify your identity before fulfilling requests as required by law.

Complaints

If you have a complaint about our data practices, please contact us using the information below. You may also have the right to contact your local data protection authority.

International Users

Your personal information may be transferred and processed outside of your country of residence. Where required, such transfers are protected under recognized legal mechanisms like Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at:
📧 privacy@mitraplex.com