At MitraPlex, customer satisfaction is our top priority. We offer a 30-day return policy to ensure your confidence when shopping with us.
If you’re not fully satisfied with your purchase, you may request a full refund within 30 days of receiving your order. To qualify, the item must be in its original, unopened condition and free of any damage.
How to Initiate a Return
To start a return, please contact us via email at support@mitraplex.com or use our contact form.
Once we receive your request, our team will provide you with detailed return instructions, including how and where to send your package.
Please note:
Return shipping costs are the responsibility of the buyer.
Items sent back without prior authorization will not be accepted.
Order Inspection and Issue Resolution
Upon receiving your order, please inspect it immediately.
If you find any damage, defect, or discrepancy in your items, notify us within 24 hours of receipt. Prompt communication allows us to quickly evaluate and resolve any shipping or fulfillment issues.
Return Processing and Refund Notification
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@mitraplex.com for further assistance.